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ESP Technical Assistance, Always Nearby
SITEP is at its customers' side at every stage: from the machine selection phase or in its design, to the initial installation and configuration, based on the products to be processed, up to the after-sales support, in case of unexpected production changes, replacement of critical components or any other issue. Our technical team is always available to respond quickly to requests, provide targeted assistance and guarantee operational continuity.
For us, supporting your work is an essential part of ours.
Do you need help?
Fill out the form and we will be happy to help you.
FAQ - Frequently Asked Questions
Do you need technical support or information on a SITEP product?
Here you will find answers to the most frequently asked questions. Our team is here to ensure you have a simple, efficient and seamless user experience.
If you don't find what you're looking for, don't hesitate to contact us: our experts and SITEP support are ready to help you.
Technical Assistance
You can contact our customer service by email (sitep@sitep.net) or telephone (+39 0532680586), providing the serial number of the equipment and a detailed description of the problem.
Our team responds within 12-24 business hours of receiving your request.
Yes, we also offer technical assistance for out-of-warranty equipment, with the possibility of scheduled maintenance contracts.
Manuals are available upon request via email to our customer service: sitep@sitep.net
Orders and Shipping
Our products are sold through a network of authorized distributors. Contact us to find out which dealer is active in your area: sales@sitep.net
Delivery times vary depending on the product and stock availability, from 1 day to 2 months. We will provide you with an accurate estimate at the time of ordering.
Yes, we offer express solutions on request. We recommend that you specify this when requesting a quote.
Installation and Training
Installation can be managed by certified technicians, but must always be agreed upon at the time of purchase.
Yes, we offer on-site or remote training sessions, depending on the client’s needs.
Products and Customizations
Sure! We offer tailor-made solutions for leavening, refrigeration, chilling and conservation systems.
Contact us for a consultation: we will analyze your needs and guide you towards the most suitable solution.
Warranty and Spare Parts
The standard duration is 12 months from the date of purchase, unless otherwise specified in the contract.
Yes, we have a well-stocked spare parts warehouse to ensure rapid interventions.
Simply provide your machine serial number and part number (if available). We will guide you step by step.
SITEP is the ideal partner for innovative and tailor-made solutions, based on the production cycle and the specific products that will enter our machinery. We combine advanced technology, consolidated experience and artisanal care. We guarantee quality, flexibility and continuous support in every project. With SITEP, you transform every idea into a concrete and reliable result, with reduced consumption and optimizing the use of available spaces.
SITEP LTD., A SINGLE_MEMBER LIMITED LIABILITY COMPANY
Via Enzo Ferrari 6
44019 Voghiera (FE) ITALY
Tel and Fax +39 0532 815694
info@sitep.net
SITEP is the ideal partner for innovative and tailor-made solutions, based on the production cycle and the specific products that will enter our machinery. We combine advanced technology, consolidated experience and artisanal care. We guarantee quality, flexibility and continuous support in every project. With SITEP, you transform every idea into a concrete and reliable result, with reduced consumption and optimizing the use of available spaces.
SITEP LTD., A SINGLE_MEMBER LIMITED LIABILITY COMPANY
Via Enzo Ferrari 6
44019 Voghiera (FE) ITALY
Tel and Fax +39 0532 815694
info@sitep.net